TheCareExchange

Help and support

Browse carers on Explore, open a carer profile, choose an available time, and complete checkout.

You can cancel before a visit starts. Refund and package outcomes follow the terms shown at purchase and applicable local consumer rights.

TheCareExchange does not store raw card details. Card payments, connected accounts, and payouts are processed by Stripe.

Get help with TheCareExchange bookings, payments, carer accounts, client accounts, and privacy choices.

Find a carer Create account

Getting help

Sign in for account-specific support, or contact TheCareExchange with booking, payment, profile, verification, or privacy questions.